At mgm, we have been developing secure web applications for the commerce, insurance and public sector for over two decades and rely on model-driven software development with our enterprise low code platform A12. Our more than 850 colleagues at 19 international locations are united by a passion for digitalisation. Our projects are wide-ranging:

• We develop international online shops, digital marketplaces and operate in the e-food sector.
• Thanks to our solutions, commercial and industrial insurers are able to digitize their product portfolio and conduct business online with partners and customers.
• And in the public sector? As a fundamental partner of various customers in the public sector, we help to digitalise public processes and to advance the implementation of the Online Access Act.

In doing so, we develop web applications that meet the requirements for security, performance and a high number of users and deal with trend topics such as app development, chatbots and the use of blockchain.

Sounds exciting? We are looking forward to you becoming part of our team as a

Die IT Administration kümmert sich um die gesamte Infrastruktur des Unternehmens. Mit Hilfe eines Ticketsystems (Jira ServiceDesk) werden sämtliche Aufgaben der IT Administration durch die unterschiedlichen Support-Level gesteuert. Aufgrund der zahlreichen Themen in unserem Softwarehaus kommst Du mit vielen interessanten Aufgaben in Berührung und hast jederzeit die Möglichkeit dazuzulernen und Dich weiterzuentwickeln.

• Interner User Support per Ticketsystem und Telefon (1st und 2nd Level, DE / EN)
• Beratung, Bearbeitung und Lösung von Software- und Hardwareproblemen (z.B. MS Windows, MS Office, macOS, Telefonie, Drucker, Videokonferenzanlagen)
• Dokumentation zu technischen Problemen im Ticketsystem und internem Wiki (DE / EN)
• Installation und Konfiguration von PC-Arbeitsplätzen sowie Softwareprodukten

• 2-3 Jahre Berufserfahrung im IT Helpdesk
• Analytisches Denken und selbständiges Arbeiten
• Sehr gute Kommunikationsfähigkeit und eine hohe Dienstleistungsorientierung
• Teamfähigkeit
• Fließende Deutsch- und Englischkenntnisse

• Permanent position with overtime pay model
• Workplace at mgm's branch office and not at the customer's site
• 30 days vacation, flexible working hours, remote work, sabbatical option
• Company pension plan also as green pension
• Inflation compensation bonus to ease the burden on employees
• Subsidy for the Deutschlandticket
• High-end equipment for private use, selectable depending on project operating system
• Summer and Christmas parties, team events and onboarding events
• Internal and external training, eLearning platform with internal content, regular feedback/development meetings, welcome buddy program
• City center location, good public transport connections, modern kitchen and recreation rooms as well as showers