At mgm, we have been developing complex enterprise software solutions for over three decades and rely on model-driven software development with low code platform A12. Our more than 1.000 colleagues at 19 international locations are united by a passion for digitization. Our projects are wide-ranging:

In the Public Sector we develop, among other things, the largest, digital platform for the interaction of millions of citizens and the tax administration. Our solutions add real value in driving the digitization of public processes and supporting public authorities in implementing the Online Access Act (OZG) in Germany.
For us, retail does not only consist of international online stores, but also includes complex solutions for goods flow, logistics, digital marketplaces and e-food.
Industrial insurers and brokers are able to digitize their product portfolios and conduct business online with partners and customers and build their own platforms thanks to our solutions.

Based on our technology, we continuously develop our own tools and solutions to make enterprise software development processes more efficient and to ensure consistent quality. Topics such as model-driven development, lean application security, accessibility, user experience (UI/UX), performance optimization and containerization are what make an exciting project for us.

Our vision? We want to become the global leader in enterprise software solutions development. Be part of the transformation from a project to a hybrid project and product house as a

IT-Support 1st and 2nd Level in Porto (m/f/d)

Location: Porto

Working Time: Full-time

Your Tasks

You will be responsible for internal user support via the ticketing system and by telephone (1st and 2nd level support in English)
You will advise on, handle and resolve software and hardware issues (e.g. MS Windows, MS Office, macOS, telephony, printers, video conferencing systems)
You will document technical issues in the ticketing system and internal wiki in English
You will manage user accounts and licences
You will install and configure PC workstations and software products

What you should bring

You have completed professional training as an IT specialist in system integration or hold a comparable qualification
You have at least 2–3 years’ professional experience in an IT helpdesk role
You have a goal-oriented, structured approach to work, as well as strong communication and teamwork skills
You have a service-oriented and independent approach to work
You have knowledge of computer hardware, MS Windows and MS Office, and additional Linux expertise would be an advantage
Fluency in English round off your profile

We Offer

Unique opportunity to make an impact in the early phase of building up a new mgm location
Friendly and flat organization
Access to internal and external trainings and our eLearning platform with internal content
Flexible working hours and not office-bound mobile work arrangement
25 days of vacation (and 1 extra day per year in the company, with a cap on 30 days)
Workation option: Work at one of the 15 EU locations for up to three months per year
Competitive salary with an annual review
German course paid by mgm
We provide meal allowance for a daily lunch
40€ monthly transportation allowance
Summer and Christmas parties, team events and onboarding events

We look forward to receiving your application

Do you have any questions or need more information? Do not hesitate to contact our recruiting team! We are happy to answer all of your questions about mgm and our recruiting process. Write an e-mail to: jobs_de@mgm-tp.com